FTD (ftd.com), is a major Flowers, Gifts & Hobbies e-commerce site. FTD infrequently launches coupons for its customers, with 2.0 launched per month on average, so we recommend jumping on their coupons when available. Coupons from FTD expire quickly, with an average length of 3.0 days, so we recommend using their coupons promptly when available. FTD tends to offer smaller discounts with its coupons as compared to other brands, with an average discount of 26.4% (vs. 28.8% for other brands).
FTD is a premier gifting and floral company that markets its products and services on the internet and over the telephone to consumers primarily in the U.S., the United Kingdom, Ireland and Canada. The company has been delivering flowers since 1910 and the highly recognized Interlora and FTD brands are supported by the iconic logo of Mercury Man that is displayed in almost 40,000 floral shops in around 150 nations. FTD’s mission is to support, inspire and delight its customers when they try to express the most important sentiments in their lives and it sees itself as the leading and most trusted gifting and floral company in the whole world. FTD continues to grow as the leading company that specializes in online flower delivery as well as gift giving. It doesn’t only offer great gifting solutions to its customers but also reclaims the spirit of celebrating life’s most special moments. The company offers affordable plant and flower delivery with a variety of price options from international network of local flower shops.
FTD knows that beautiful flowers are a special way of celebrating and honoring life’s most memorable moments and its tradition of excellent flower delivery started over 100 years ago when 13 florists came together to send flower orders across the United States through telegraph. As one of the biggest and most reputable online floral and gift retailers in the world today, the company takes pride of being the leader when it comes to innovation, artistry, quality and dependability. The company’s consumer business in Canada and the U.S. primarily operates online and while plants and floral arrangements are the main offerings of FTD, it also markets and sells gift items like chocolate dipped strawberries and other sweets, wine, fruit products, spa products, gift baskets and jewelry. Most of the consumer orders are delivered the same day by the company’s florist network members and those that are not hand-delivered are shipped directly to the consumers placed in an elegant gift box made by a reliable third party via future-day delivery services.
What makes FTD unique?
If you want to send your greetings to your loved ones with flowers or a gift basket perhaps, all you need to do is visit the official website of FTD and go over its wide array of choice of floral arrangements and gift ideas. At FTD, gift giving has been made super easy so you can focus on celebrating friends and family during special occasions so if it’s flowers or other gifts that you feel like sending to your loved ones as your way of making them special, place an order only at FTD and expect nothing but the highest quality of product and service.
FTD accepts cancellations and returns of ordered items from their customers and these are their return policies.
Orders can only be cancelled before they are shipped
All cancelled orders require a cancellation form to be filled out
Customers should contact the customer service of FTD at 1-800-736-3383 before returning items
Returned items are eligible for a refund if claimed within 30 days after receiving the item
Returned items should be in its original package, not opened and with complete documents
If any damage or problem which caused the items to be returned is the fault of FTD, then they will take care of the shipping charge
FTD processes returns within 7 to 14 days
What are the shipping policies of FTD?
FTD delivers flowers to their customers based on the following shipping policies.
FTD only delivers flowers via FedEx and UPS if the destination is within the U.S.
For exotic plants, perishable items as well as flowers, Next Day shipping service is required
Deliveries to Hawaii and Alaska require an additional $12.99 charge
Customers changing their delivery locations are required to pay addition $10
Alcohol products are only delivered to customers aging 21 or above
What are the shipping rates offered by FTD?
There are actually no exact shipping rates offered by FTD because the rates are based on the total amount of the ordered items. The chart for the shipping rates can be viewed by clicking this link - Shipping / Delivery Rates
Does FTD deliver to International countries?
Yes, they deliver to 150 International countries outside the United States provided that the orders adhere to the shipping policies of FTD. For a complete list of countries click this link - List of International Countries
Does FTD deliver to all destinations and establishments?
No, unfortunately there are some restrictions applied in terms of delivery locations. They cannot deliver orders to Intensive Care Unit or ICU on Hospitals, Cruise ships, Trains, Airport Terminals, Cemeteries, PO Boxes and APOs.
Does FTD offer guarantee or warranty?
Yes, FTD offers 7-day satisfaction guarantee for their flowers. They assure their flowers are fresh that will last up to 7 days. Customers can contact the customer service of FTD if they are not satisfied.
Does FTD have physical store or showroom?
No, they don't have any physical store for their product. They showcase their products at FTD.com which customers can browse for their favorite flowers and order.
How can customers inquire about the products and services of FTD?
FTD.com provides 24 hour customer service to provide answers to their customers' inquiries. These are their contact information.
Phone Number: 1-800-736-3383 (US and Canada) / 630-719-7756 (International)
Mailing Address: FTD.com, Attn: Customer Service, 3113 Woodcreek Drive, Downers Grove, IL 60515